Navigate your Medicare

Prospective Members & Guests

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I am already a PUP Member

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I am a physician or administrator

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At Physicians United Plan (PUP), we know learning about your Medicare options can be a lot to take in. Whether you’re new to Medicare or just looking at the choices available to you, PUP is here to help guide you through the process.

PUP offers multiple types of plans to fit your specific needs. By finding the PUP plan that’s right for you, you can get benefits beyond Original Medicare, like:

  • Prescription drug coverage
  • 24/7 nurse hotline
  • Worldwide emergency care
  • Routine vision
  • Routine hearing
  • Routine dental
  • Guaranteed limit on out-of-pocket expenses
  • Silver Sneakers all-access gym membership

At the top of this page you’ll find three links to help you get started. If you don’t currently have PUP, click Prospective Member.

Get to know more about PUP and find the right plan for you by exploring our site. Or you can give us a call at the number below and find out why PUP’s telephone customer service is rated 4 stars by the Centers for Medicare and Medicaid (CMS).

  • Toll-Free: 1-888-U-ASK-PUP (827-5787)
  • TTY/TDD: 711

It’s just another useful way PUP helps you Navigate Your Medicare.

Medicare Beneficiary Ombudsman

Medicare has a Medicare Beneficiary Ombudsman that can help you with complaints, grievances and information requests. Click here to go to the Medicare Beneficiary Ombudsman website.

You can also submit a complaint about our plan directly to Medicare. Please go to the Medicare website at www.medicare.gov. On the home page, under “Need Help?” , click on Medicare Complaint Form. Fill out the form and click on the “Submit” button.

Click here for the Medicare complaint form.